PCC Proces Optimalisatie

ENREACH NEDERLAND:

WE CREATE CONTACT MAGIC ON PURPOSE! Enreach is a European-based unified communications provider championing a style of open collaboration that makes contact between business and small teams magic. Putting right-sized technology in reach of every kind of business – no matter the size – is what we do every day for entrepreneurs, wholesale partners and service providers. We make business technology, connectivity and productivity integration easy for organisations as they grow. Businesses in different industries have requirements for staying in contact with their employees and customers. Our products and services optimise these contact points allowing people to reach new levels of productivity. Enreach is not just our name, it embodies the way we enable businesses to work. Because we understand that in the new normal, reaching the potential of what fuels business success depends on having the expertise and underlying systems to make your people their most productive.

We service Small and Medium Enterprises (SMEs) and larger Service Provider enterprises with a focus on shifting the dependence on technology away from how it works to what happens in between. We enable this by building partnerships established on caring for each contact we have and the entrepreneurial mindset our employees are empowered with. It is in everything we do and believe in. We’ve made it our mission to do more than just provide unified communications…we create the tools that make contact magic between digital workforces a common occurrence.

What started organically in the Netherlands as the Within Reach Group, powerfully evolved when we joined forces with Swyx (Germany) to provide integrated communication services and technology innovation across Europe for SMEs. Soon after, additional like-minded entrepreneurial and development teams from leading European unified communications companies joined our mission to add value to the Enreach portfolio of ICT services. Today, all Enreach companies still have one thing in common – strong European roots united by a constant drive to support business transformation with flexible and reliable ICT innovation. Together with teams in The Netherlands, Germany, France, Denmark, Spain, Scandinavia, United Kingdom and Serbia, Enreach is a leading unified communications service provider.

COMPANY VALUES:

BE OPEN: Openness is at the heart of the Enreach culture. Curious and caring, we listen and ask why; eager to work across teams, be transparent and always present with one another.
BRING EXCITEMENT: We bring personal excitement to every contact we make, each partnership we nurture. The kinds of connections that create lasting moments that make people smile.
GO BEYOND: We tick unlike any other company. Bold, up for challenging existing solutions: we push conventional thinking. Experiment and dare to make mistakes – experts and partners in continuous learning.

PCC – Partner Competence Center

Enreach in the Netherlands services around 800 Partners that, in turn, sell Enreach’s services to their customer base. The Partner Competence Center supports- and delivers products to those Partners from their base unit in Almere.

We are a team of creative and enthusiastic professionals, striving to deliver state-of-the-art and meaningful contact to Partners solving whatever issue or order they might have.

Over the past years we have adopted the BPM/Lean methodology for Process Management and captured support and delivery processes in our BPM tool Engage. This needs optimisation and finalisation. You’ll:

1. Advise, propose and finalise the specific Lean Methodology for Enreach NL/PCC.

2. Advise, propose and finalise a standard for Proces definition, template, drawing and KPI’s. 

3. Optimise existing processes based on the standards in 2.

4. Complete the Enreach NL/PCC Proces Model.

With our culture of ‘self-organisation’ (Holacracy) you are in charge of how you manage your tasks, roles and time, to truly express yourself in a nurturing and challenging environment.”

As metrics and reporting (OKRs) throughout this proces are eminent, support, synchronisation and improvement of proper (existing) tools are an important part of this assignment.

Your work will adhere to Windesheim’s internship proces and the result must be embedded in the standing organisation.

OFFER:

For an extremely motivated english speaking/writing student that IS OPEN, BRINGS EXCITEMENT and wants to GO BEYOND we have a great innovative challenge to improve the way we support- and deliver services to our Dutch Partners.

We believe in working hard and rewarding effort. We take a creative approach to relaxation and organising a wide range of surprising and fun activities for our employees. We enjoy an informal, no-nonsense culture with plenty of room for creativity and personal growth. This is a temporary but very important project within a truly international company which offers you a steep learning curve and vast dedicated 21st century guidance on your internship.